Refund Policy
This Refund Policy applies to all purchases made on the ESLWAVE platform, including job posting credits and subscription plans. Please read it carefully alongside our Terms of Service and Privacy Policy.
1. Overview
Scope
This Refund Policy explains how refunds are handled for purchases made on the ESLWAVE platform, including job posting credits and subscription plans for schools and recruiters.
Two Purchase Types
ESLWAVE offers two ways to access hiring features: (1) pay-per-posting credits, purchased as one-time credit packs, and (2) subscription plans that renew automatically. Refund eligibility differs for each.
2. Credits (Pay-Per-Posting)
Credits Are Non-Refundable
Credits purchased for posting jobs are final and non-refundable. Once a credit purchase is completed, it cannot be refunded, exchanged, transferred, or redeemed for cash, regardless of whether the credits have been used.
Unused Credits
Any unused credits remain in your account and can be used for future job postings. As credit purchases are non-refundable, please review your needs carefully before completing a purchase.
3. Subscriptions
Cancel Anytime
Subscription plans can be cancelled at any time from your Dashboard. There is no long-term commitment and no cancellation fee.
Access Until the End of the Billing Period
When you request cancellation, your subscription remains active until your next renewal date. You can continue to use all subscription features until that date.
Access Ends at the Next Renewal Date
On the next renewal date, your subscription will not renew, no further charges will be made, and access to subscription features will end.
No Partial Refunds
Subscription fees already paid are non-refundable. Because your access continues until the end of the current billing period, we do not provide partial refunds for the remaining days of a cancelled period.
4. How to Cancel Your Subscription
From Your Dashboard
You can cancel your subscription at any time from your Dashboard. Once cancellation is processed, your plan will not renew on the next renewal date, and you will retain access until then.
Need Help?
If you have trouble cancelling, please contact us at eslwave@gmail.com and we will assist you promptly.
5. Exceptional Cases
Duplicate or Erroneous Charges
If you were charged twice for the same purchase, or charged in error due to a technical issue, please contact us at eslwave@gmail.com with your payment details. Verified duplicate or erroneous charges will be reviewed and, where appropriate, refunded.
Unauthorized Transactions
If you believe a charge was made without your authorization, please contact us immediately so we can review the transaction and take appropriate action.
6. Changes to This Policy
Notification of Changes
We may update this Refund Policy from time to time. Material changes will be announced on the platform. Continued use of the platform after the effective date constitutes acceptance of the updated Policy.
7. Contact
Refund Inquiries
For any questions about this Refund Policy or a specific purchase, please contact us at eslwave@gmail.com. We aim to respond to all inquiries within a week.